Account Issues - Missing Products, Repeated Onboarding
The number one reason we've found for missing products and/or onboarding being repeated is due to using alternate emails. Here are a few steps you can follow to make sure that you are using the correct email address to access the products you have purchased.
I logged in using the email address where I recieved your Welcome Email.
This is a known issue when using a different email for WarriorPlus and Paypal. The account will always be created with your WarriorPlus email as primary.
I logged in but my products are missing.
Check your WarriorPlus purchase details and confirm the email address used for the order. Then log in again using that email address.
I used the wrong email to log in.
Log out and log back in using the email address connected to your WarriorPlus purchase.
I have multiple WarriorPlus accounts.
Check each WarriorPlus account until you find the purchase. Use the email address attached to that purchase to log in.
I still cannot find my products.
Contact support and include the product name, your WarriorPlus transaction details, and the email address shown on your WarriorPlus purchase.
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Response Times Monday – Friday: We typically reply within 24 hours.
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